Our commitment to absolute customer satisfaction does not end after the sale.
We have a hassle-free, no questions asked return and exchange policy. In the unlikely event you are not 100% satisfied with your purchase for any reason, you can request to return or exchange your order within 14 days of receiving it.
Orders can be returned for a refund minus a $22 restocking fee per item, and must be sent by tracked, insured courier with a signature option. Exchanges for the same ring in a different size are not billed a restocking fee, but you are liable for tracked and insured shipping costs for your return. Exchanges for a different item unrelated to having ordered the wrong ring size are handled as follows: You can return the item you do not want for a refund less a $22 restocking fee and then place an order for the item you want. Your item must be shipped back to us within 10 days of getting a return authorization from us or you will not be given a refund.
Orders that are canceled before an item ships will also be assessed a 22$ cancelation fee, or can be exchanged for another item of equal value. This fee covers payment processor fees incurred and staff time to reverse the transaction.
Please note: You must email us about a return request (firstname.lastname@example.org) and we will provide you with a RMA number and the addres of our gemologist who will examine the item for damage. Please do not send back an item without the RMA number or you will not get a refund. Once your return is received it will be inspected and a refund will be processed and applied to the original method of payment.